26 January 2020

Please read this Privacy Policy carefully.

It should be read in conjunction with our Terms and Conditions available here.

As with our Terms and Conditions, a fair few words, however hopefully not too painful and it is a legal requirement we need to comply with.

As a small family business, we consider individual privacy to be important and an essential part of our integrity.

This policy details what information we collect, how we process it, your rights and information regarding cookies.

This policy relates information gathered from you whilst on our website or other information you provide when communicating with us through other means including when making a purchase outside of the website.

We are mmocean. mmocean is the data controller and our email address is info@mmocean.co.uk

When you place an order through our website, we collect personal information including but not necessarily limited to your name, address, email address and phone number.

When you place an order through another method, we may collect personal information including your name, address, email address, phone number and social media details depending on what information You provide Us with to process your order.

When you contact us via any means to make enquiries or other communication, we collect any information You provide Us with when you make these communications.

We do not collect your card information – these are processed by the relevant card payment providers we use.

We do not collect any special category data.

How do we use personal information?

We use the data we collect on You to enable us to process your order, to respond to any enquiries You have made with us, for business information and to enable us to meet legal obligations.

What legal basis do we have for processing your personal data?

Under GDPR there are six legal grounds for processing your personal data:

• consent
• contract
• legitimate interest
• vital interests
• public task
• legal obligation
  

We process data for reasons of:

We treat personal data as confidential.

We do not share your data except to process your order or to a legal authority when legally required to do so.

We will share your data with third party shipping providers to enable delivery of your order or postal communications. We will do this securely and will only use reputable shipping companies.

For card payments, some of your personal data will be transferred to our card payment providers to enable the card transactions to be processed.

We use a third-party cookie manager and some of your personal data may be transferred to them to process your cookie choices (see Cookie’s below). They may record your consent.

We store and process personal data in the UK. Any information provided from outside of the UK will be transferred to the UK.

Transmission of data by any means cannot be guaranteed to be completely secure, and any transmissions are carried out at Your own risk.

From when we receive your data, we take precautions to secure your data, however, cannot guarantee it’s security.

We may also store and process your data on Googledrive which is a GDPR compliant cloud storage system. Googledrive may store this data or copies of this data outside of the UK and or the EU.

Processing an order through our website will result in data being initially processed by the website host before being transferred to us. Our current website host is Fasthosts Ltd.

We secure your data to protect against accidental loss, unauthorised access, use, destruction or transfer.

We do this be storing your data securely and limiting access.

We keep your data for as long as we are legally required to (for instance, we will keep a record of orders for as long as we need to to meet accounting requirements).

We may keep records of emails, phone calls, postal communications and so on indefinitely, however if there is no specific reason to keep these, they will be deleted or securely disposed of when they are no longer relevant or useful. Processing any deletion/disposal may be instant or take up to 12 months.

To pursue your rights, please contact us in writing with your request.

In case of a complaint, we would appreciate it if you could contact us in the first instance and contact the Information Commissioner’s Office (https://ico.org.uk/) if we do not deal with the complaint to Your satisfaction.

You can get in touch with us regarding this privacy policy, to request an activation of rights, or to complain about our data processing and storage by email at info@mmocean.co.uk

We believe that our products speak for themselves. If you like them, we hope you will come back for more and tell others. Your privacy is important to us so we don’t use any unnecessary Cookies.

We only use Cookies to allow our website to function, including creation and continuity of a shopping basket.

We do not utilise tracking Cookies and do not process or store data from third party cookies (ie those from websites you visit before, during or after your time on our website.

Should our (third-party) website builder add unnecessary Cookie(s), we take steps to remove/deactivate the Cookie(s) and we will not process or use any data from this except to delete it securely should it come into our possession and we are aware of it.

A cookie may be placed on your machine to remember your Cookie’ choice options. This enables your choice to be remembered when you return to our website.

Activating cookies other than those necessary might mean some of your data is transferred to third parties, for instance when you move to another website. It is your choice to activate these cookies.